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Frequently Asked Questions

Everything international apparel buyers, sportswear brands, and team clubs need to know before initiating production with VORTEX INDUSTRY. Transparent policies on MOQs, pricing, sampling, and global delivery.

VORTEX INDUSTRY FAQ Center

Knowledge Base

Common questions & clear answers.

If you don't find the answer to your specific query below, reach out directly via WhatsApp for an immediate response.

What is your minimum order quantity (MOQ)?

We operate with startup-friendly low minimums: typically 10 to 30 pieces per style/colorway. This allows boutique brands and sports clubs to test new collections without committing to high-risk volume orders. Bulk discounts apply at 50, 100, 250, and 500+ units.

Can I use my own designs, tech-packs, and private labels?

Yes, 100%. We are a pure OEM and private-label manufacturing factory. We manufacture according to your exact tech-packs, artwork, sizing charts, Pantone color codes, and custom neck labels. We build your brand — our name never appears on client garments.

Do you produce physical samples before bulk production?

Yes. We strongly encourage pre-production sampling. We construct a 1-of-1 physical sample so your design team can verify fabric weight (GSM), stretch, fit, color accuracy, and embroidery or print placement. Once you sign off, bulk cutting begins.

Which countries do you ship to?

We export worldwide with established shipping corridors to the United States, United Kingdom, France, Germany, Netherlands, Canada, and Australia. Urgent orders ship via DHL Express, FedEx, or UPS (3–5 transit days). Bulk container orders ship via consolidated sea freight.

What are your typical production lead times?

• Sampling: 7 to 10 business days from artwork approval.
• Bulk Production: 12 to 18 business days depending on volume and embellishment techniques.
• Air Express Delivery: 3 to 5 business days door-to-door.

What payment methods do you accept?

We accept standard international business payment methods: Wire Transfer (T/T), Commercial Bank Transfer, Wise Business, and major cards for sample charges. Standard bulk terms are 50% deposit upon order confirmation and 50% upon QC photo/video approval prior to dispatch.

What file formats should I send for printing & embroidery?

For best print clarity, we recommend vector files: Adobe Illustrator (.AI), Editable PDF, or vector EPS with all text fonts converted to outlines. High-resolution raster files (PSD or PNG at 300 DPI) are also accepted. Our in-house art department assists with digitizing if needed.

How do you ensure consistent quality control?

Every order passes through our 4-stage inspection checkpoint: raw fabric inspection upon arrival, in-line print/stitching monitoring, finished garment dimensional measurement checks against your size spec, and final needle detection with polybagging.

Still have questions?

Our production desk is available on WhatsApp and email to provide instantaneous answers to your technical sourcing requirements.

Contact Our Team → Configure Custom Order